Orders processed cannot be cancelled once they have been forwarded to our shipping partners. However, if you wish to modify your order, please contact us as soon as possible at +64 212 460 492 or via email at info@foodstudio.co.nz. We will make every effort to accommodate your request if your order has not yet been processed.

Food Studio reserves the right to cancel orders or purchase agreements after order confirmation, regardless of payment status. This includes instances of suspected fraud, misuse of promotional activities, or pricing errors. If we cancel your order, we will provide reasonable notice and refund the purchase price if payment has been made.

Customers may cancel or modify an order free of charge if the product is out of stock, or if there is an error in price or product description on our website. This option is available until the order has been packed for delivery.

A cancellation fee may apply if a customer wishes to cancel an order after it has been packed.

Refund & Return Policy:

Food Studio accepts returns on food items only if they are defective, contaminated, damaged, or if there is a receiving discrepancy. Claims must be submitted within 2 days of delivery.

To file a claim for a return or report a discrepancy, please contact us at +64 212 460 492 or via email at info@foodstudio.co.nz. Include your Order Number, Full Name, Phone Number, Date of delivery, detailed issue summary, and photos if applicable.

Customers are responsible for arranging the shipment and related costs of returning damaged goods to us. If Food Studio delivers goods that do not match the order placed, customers must report the discrepancy within 2 days of delivery.

Customers have the option to either return the incorrectly delivered goods and request a refund or keep the goods. If the Customer chooses to keep the incorrectly delivered goods, no adjustments will be made by Food Studio.

Food Studio will comply with its obligations under the Consumer Guarantees Act 1993 or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

Shipping and Delivery Policy:

Food Studio partners with NZ Post for efficient delivery services across New Zealand, offering both Courier Overnight and Courier Economy options. While we strive to ensure timely delivery, please note that delivery times provided by NZ Post are targets and not guaranteed.

Delivery Updates:

• For a brief explanation of our delivery targets, Click here .
• For domestic delivery updates, Click here.
• Please be advised that Courier Overnight and Courier Economy Services are delivery targets only, serving as guides. We cannot guarantee that your item will reach its destination within the specified delivery target. If your delivery falls outside this target, please contact us at 0212 460 492 or call the New Zealand Post Customer Care Centre on 0800 501 501.

Delivery Estimates : Shipping and delivery estimates are provided on the product page and during checkout. These estimates are based on your default delivery address and the selected product. Our team works diligently to process and dispatch orders promptly.

Order Handling : Orders are handled Monday to Friday during regular business hours, with efforts to ship within two business days. Even for express shipping, which ships from Monday to Saturday, please consider potential delays due to unforeseen circumstances such as inclement weather or holidays. We appreciate your patience and understanding.

Rural or Remote Deliveries : Please note that delivery to and from rural or remote areas may take longer than usual due to logistical challenges. We appreciate your understanding and patience in such cases.

Orders can exclusively be placed through our website, utilizing our integrated payment platform partner. For further inquiries, feel free to reach out to us via phone, WhatsApp at +64 212 460 492, or email at info@foodstudio.co.nz.

Address Accuracy:

Food Studio acknowledges responsibility for misaddressed products, ensuring re-delivery, replacement, or refund as necessary. However, customers are urged to provide accurate delivery information. In the event of an erroneous, outdated, or insufficient address provided by the customer, Food Studio cannot be held liable. Any costs or efforts required to rectify delivery will be the responsibility of the customer. It is imperative for customers to promptly notify Food Studio of any address changes before placing an order.

Payment:

Food Studio only accepts payment through this website via valid debit or credit cards. The online shopping method does not accept EFTPOS, cash, cheque, voucher, or any other form of payment. We do not store customers’ payment details on our servers. All transactions are carried out using a third-party payment gateway.

Prices:

Prices displayed on this website may differ from in-store prices.

Pricing and Content Errors:

Although we do our best to ensure that prices and other content stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated and reserve the right to rectify the error and charge the rectified price or cancel your purchase. If we choose to charge you the rectified price, you will be notified of the error and will be given the option to pay the difference between the incorrect price and the rectified price, or receive a refund, as the case may be. Food Studio will not be held liable for any direct or indirect damage or loss arising from non-pricing errors or inaccuracies in this website’s content.

Security:

Food Studio uses reasonable endeavors to ensure this website, and any transactions conducted on it, are secure. However, you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Food Studio will not be liable for any damages suffered due to failure, delay, interception, or manipulation of electronic communications by third parties on any computer programs (e.g., those used for transmission of viruses).

Special Offers:

Special deals and offers on this website are only valid for so long as they are displayed or while stock lasts, unless expressly stated otherwise. The special deals and offers displayed on this website may differ from in-store special deals and offers.

New Zealand Currency and GST:

All prices displayed on this website are expressed in and payable in New Zealand dollars (NZD) and are inclusive of New Zealand Goods and Services Tax (“GST”). For New Zealand delivery addresses, all purchases will be charged GST unless otherwise stated. If your order ships to a delivery address outside New Zealand, no GST will be charged. Any currency conversion will take place online at the rate applicable at the time of purchase.

Website Access:

Food Studio hereby grants you permission to access, view, and download the content appearing on this website, for your personal, non-commercial use only. However, we reserve the right, at our absolute discretion, to deny any application for customer registration on our website for any reason whatsoever, or to terminate an existing user’s account if the user violates our terms and conditions. You agree not to use any device, method, or software to interfere with the proper functioning of this website. Without the express written permission of Food Studio, you may not use any device, method, or software including, but not limited to spiders, robots, avatars, agents, data mining, gathering, or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

Use of Personal Information:

By using the online shopping method on this website, the Customer authorizes Food Studio to use the Customer’s personal information to assess their registration application, to conduct any transaction with the Customer, to enforce any legal rights Food Studio has against the Customer, for sending any promotional or advertising materials, for enhancing this website or to provide a personalized experience for the Customer.

Cookies:

This website may use “cookies” which are elements of data that this website can send to your browser, which may then store it on your system. To use the online shopping method on this website, you do not necessarily need to enable your browser to accept cookies, although some information or services may not be available if you set your browser to not accept cookies.

Use of Third-Party Websites:

Food Studio may use third-party web-analytic services to measure user activity on this website. No personal information is collected from the Customer in this process.

Copyright & Trademarks:

You agree that the content you access, view, or download on this website and the software used to create it, remains the property of Indo-Nz Food Studio Limited or its Licensors as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way or make it available to any third parties.

Stock Availability :

In order to provide the greatest range of products, you understand that Food Studio does not stock all products listed on this website in a single warehouse. All items sold via the Food Studio website are subject to availability, and Food Studio reserves the right not to accept or to cancel any order for products that are out of stock. Product availability information is provided by several third-party suppliers. Food Studio works with these third parties to ensure this information is as accurate as possible; however, some errors and omissions are expected. Goods delivered may differ from the product images presented on this website.

Force Majeure:

Food Studio will not be liable to the Customer for any loss or damage, directly or indirectly arising out of or in connection with any delay or failure to perform our obligations where such delay or failure is outside our reasonable control.

Business Customers:

To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business, the Consumer Guarantees Act 1993 or equivalent consumer protection legislation does not apply.

Communications:

By creating an account with Food Studio, you consent to receiving electronic communications from Food Studio. These communications will include account status updates, order status updates, promotional and marketing materials, and other information relating to the service. Your personal details will not be made available to any third party.

Linked Websites:

This website may contain links to other websites operated by third parties. Food Studio is not liable for those websites or any content or information such websites contain.

Statements:

The name that will appear on your statement will be Indo-Nz Food Studio Limited.

Disclaimer:

Food Studio would like to welcome you to this website; we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided “as is” and for general information only. Food Studio has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Food Studio does not guarantee that the website will always operate or be error-free. Accordingly, to the maximum extent permitted by law, Food Studio does not accept any liability for the use of or inability to use this website, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation, or omission contained on this website.

Title:

Food Studio retains title in the products purchased until Food Studio receives payment for the products in full, including applicable delivery charges. Once the Customer’s order has been delivered, the Customer assumes full responsibility for and risk in the products.

Consumer Protection and other legislation:

Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.

Customs & Duties:

For any orders shipped outside of New Zealand, the Customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Food Studio’s control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.

Terms of Service:

By purchasing products from Food Studio (“Food Studio,” “we,” “us,” “our”) or using this website, the purchaser (the “Customer,” “you,” “your”), agrees to the following terms and conditions of sale (the “Terms”). References in the Terms to “Food Studio,” “us,” “we,” or “our” are references to Indo-Nz Food Studio Limited, related companies, and directors, officers, employees, or agents of Indo-Nz Food Studio Limited or its related companies, as the context requires.

Consumer Data Privacy Policy:

At Indo-Nz Food Studio Limited ("Food Studio," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, disclose, and protect the personal information we gather from you through our website and any associated services.

Information We Collect:

We may collect personal information from you when you interact with our website, place orders, sign up for newsletters, or communicate with us through various channels. The types of personal information we may collect include:

• Contact information (such as name, email address, phone number, and mailing address)
• Order history
• Communication preferences

How We Use Your Information:

We may use the personal information we collect for the following purposes:

• To process and fulfil your orders
• To communicate with you about your orders, account, or inquiries
• To send you promotional offers, newsletters, and marketing communications
• To improve our products, services, and website functionality
• To comply with legal obligations or resolve disputes
• For any other purpose with your consent

Information Sharing and Disclosure:

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are contractually obligated to use your information only as necessary to provide the services requested by us and to comply with applicable laws and regulations regarding the protection of your information.

We may also disclose your personal information when required by law, to enforce our site policies, or to protect ours or others' rights, property, or safety.

Data Security:

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices:

You have the right to access, update, or delete your personal information at any time. You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

Changes to This Policy:

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.